Shipping policy

At Fjorella, we are committed to delivering your health and beauty essentials quickly and reliably.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Orders shipped within Sweden are estimated to arrive within 7–14 business days after processing.

Please note that delivery times are estimates and may vary due to external factors such as shipping carrier delays, high demand periods, or other unforeseen circumstances.

Shipping Costs

Free shipping is available on all orders, unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package.

Please note that tracking information may take a short time to become available after your order has been shipped.

Delays

While we do our best to ensure timely delivery, Fjorella is not responsible for delays caused by shipping carriers or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at info@fjorella.com and we will do our best to assist you.

Incorrect Address

Please make sure that your shipping address is correct and complete when placing your order.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost in transit, please contact us at info@fjorella.com as soon as possible.

We will investigate the issue with the shipping carrier and do our best to find a suitable solution.

Company Name: VANDERSAY LTD
Company Registration Number: 17171979
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ